SpliceCom PCS 410 Handset
For voice communications, the PCS 410 provides all the facilities
associated with a top of the range digital phone for making and
receiving calls. It then extends the control and information
associated with these calls through an integrated, full-size VGA
(Video Graphics Array), LCD touch screen. Where business phones
have traditionally provided context sensitive keys around a small
display to aid use, the PCS 410 provides a far larger, context
sensitive screen. This includes the ability to display IP Video/Web
Cam images and share graphical information whilst at the same
time talking. For example, a call from a door entry phone could
trigger the image from an adjacent IP Video or Web Cam to be displayed on the screen of the PCS 410.
Through the provision of a USB port, other peripherals such as a
full keyboard or mouse can be added to provide higher speed
textual input where required. This makes the PCS 410 ideal for
those who still like the idea of a traditional telephone operator's
position and to specifically address this need a "reception" mode
is provided, allowing enhanced information relating to employee
status and availability to be displayed. Deploying the PCS 410 for
this purpose proves a great aid in efficient, fast and accurate call
distribution. Support for a full Web browser within the PCS 410,
allow it to integrate with company-wide intranet or web based
applications making it unique in its ability to seamlessly support
core business processes at the desktop. Customer relationship
management, client accounts, retail stock control and hotel
information & billing are but a few implementation examples.
Through the addition of a headset the PCS 410 is also well suited
to busy informal call centres where space for a PC may be at a
premium. The overall networking capabilities of the maximiser
(IP PBX)from SpliceCom make it both easy and cost effective for a
single remote employee to sit in a totally different location from
their colleagues yet still have access to all the same facilities as
those at the main office. At the same time, customers and prospects
will never know that your "agent" isn't located in the main office -
with PCS 410 the service they experience will be consistent, wherever
their call is answered.
From the time a call is first answered maximiser has the ability to
"remember" any notes you may wish to add, including the transfer
history, so each new call recipient knows immediately all the
questions that have already been asked - and all the answers that
have been given. All this customer related information, held on
SpliceCom maximiser's database, is clearly displayed and easily accessed
from the PCS 410 screen. Additionally when making a conference
call a simultaneous "chat" session can be added allowing those
connected to the SpliceCom maximiser and utilising a PCS 410, be it locally
or remotely, to share textual information. For example, this would
be of great use during a sales call where pricing may need to be
discussed in real time but not relayed to all parties on the call!
The PCS 410 is the ideal desktop tools for those requiring a single,
state-of-the-art communication device, providing real business
benefits over and above those currently provided by digital and
IP hardphones.
Contact us for more information or call one of our sales team on 023 8024 2525.