Save Money and Improve Productivity. Simplify Phone System Administration. Position your Business for Growth. Intech install and maintain a complete business telephone system, making sure the best telephone system is selected for the right price.

SpliceCom Call Routing

Given that the use of ISDN and IP allows the acquisition of thousands of telephone numbers per trunk line the foundation of maximiser IP-PBX (business telephone system) incoming call routing is based upon the telephone number dialled by the incoming caller and/or the skill set or capability classification of particular employees or groups of employees. This allows maximiser IP-PBX (business telephone system) to take customer service to the next level by allowing you to organise your incoming call flow around customer and organisational needs rather than be limited to a traditional "Hunt Group" operation offered by existing PBXs. maximiser IP-PBX (business telephone system) architecture allows you to define Users, Groups and Departments. A Group comprises of a collection of Users and/or previously created groups, and can be automatically populated with users who have the appropriate skill set and level. However, only Departments have DDI and extension numbers associated with them allowing extremely flexible call flow routines to be designed. Groups, Alternate Groups, Out of Hours and Bank/Public Holiday routines can all be defined on a per Department basis, allowing multiple Department calls to be handled by a single Group. Ring times before queuing, queue limits, in-queue announcements, wrap-up times and no-answer actions are all defined on a Department-by-Department basis.

Departments

'Departments' are effectively call routing plans associated with a specific telephone number dialled by the incoming caller. The system supports unlimited 'Departments'. These can be used to identify calls for a particular department within the business, or equally to reflect a product, campaign, customer or any other classification that a business uses for its published telephone numbers. The Users populate groups based on the company's requirements.

Distribution Groups

Each Department controls the routing of its calls by the use of Distribution Groups.

Distribution Group

All calls for the Department initially ring the Distribution Group.

Alternative Distribution Group

Calls will move here if after a set period of time a call remains unanswered.

Voicemail Box

Calls will move to voicemail on a predetermined time out setting.

Contact us for more information or call one of our sales team on 0800 8 49 29 99.