Operators and Receptionists SpliceCom

It is so much more than important in today’s business world to project the correct image - it’s essential. First impressions can last forever – and you will never get a second chance to make one. It is generally the telephone system Operators and/ or receptionists who are the first people to speak with your customers and prospects contacting your business. This approach is more acceptable than an auto-attendant or voicemail systems and generally more personal than a call centre, professional and efficient call handling helps to deliver the image of a well run and efficient company at all times.

SpliceCom’s PCS Operators Console

The PCS Operators Console from SpliceCom has been purposely designed to raise business productivity and improve the overall company image at the primary customer point of contact by delivering an enhanced operator solution. In combining every aspect of the PCS application as one, within a single window and increasing its capability, SpliceCom’s PCS Operators Console has been specially developed to work with PCS 410, PCS 100s, PCS 10, PCS 5 or existing analogue phones. SpliceCom’s PCS Operators Console can run under the Microsoft Windows or Apple Mac OS X operating system and can be alternatively used with a USB/Bluetooth, handset/headset as an IP Softphone. Direct operator control can be delivered by implementing the PCS Operators Console with a touch-screen monitor.

Independence Equals Peace of Mind

One of SpliceCom’s core commitments is to facilitate the deployment of telephony and associated applications completely independent of computer operating system, topology/infrastructure, handset type and geography, the operator can choose between using the PCS Operators Console as an IP softphone, IP handset or analogue handset – with or without headsets – running on Mac OS X platform or Windows. The architecture of maximiser IP PBX (business telephone system) enables the operator role to be performed centrally, or, should there be a requirement to have multiple sites and/or operators, they can handle calls centrally for different sites or disperse the function across the network.

Contact us for more information or call one of our sales team on 023 8024 2525.