Computer Telephony Integration increases user productivity.
Maximize productivity - Automated Dialling of Outgoing Calls - Simply point and click any phone number in your computer database or Personal Information Manager (PIM). Your telephone then dials the call-- a must for maximizing the productivity of outbound telemarketing.
Automatically assigned - Easy set up, testing, and monitoring - advanced tools simplify interface testing, debugging, call-event monitoring, and set up of applications. Just select from pre-defined tested applications-the proper interface is automatically assigned.
Perform outbound calling and call control from your PC application.
Computer Telephony Integration (CTI) solutions enable you to increase productivity, enhance customer service and reduce costs by combining the capabilities of your digital telephone system with the custom functionality of Windows' applications. With CTI, your telephone and computer work together to provide these cost-saving benefits:
Calling Line Identification - Vital caller information from your database appears on-screen while your telephone rings and during the call.
Called Number Identification - With each call, information is displayed from the telephone system and/or from the computer application based upon the number dialled by the caller (DDI).
Middleware Adds Call Control Flexibility - What's more, we've enhanced the basic TAPI interface with Middleware, enabling you to customize the call-control functions of your PC application with many value-added capabilities.
Choose how your PC application responds to each call event - With Middleware, you can determine call-handling rules and conditions, enabling you to customize how your application works.
Handle Multiple Calls - process multiple call events that capture Caller ID and generate screen displays, even generating screen displays on transferred calls and when reconnecting to calls on-hold.
Handle multiple PC applications from the same telephone - Middleware activates specific responses in different applications, based on each call type.
Contact us for more information or call one of our sales team on 023 8024 2525.